TERMS & PRIVACY
TERMS & CONDITIONS
These terms and conditions apply to purchases made through the Jack the Jeweller website.
By using this website or placing an order, you agree to the following terms.
Products and Descriptions
Every effort is made to ensure that product descriptions and images accurately represent the jewellery offered.
Because gemstones such as opals are natural and unique, variations in colour, pattern, and appearance may occur.
Pricing
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Prices may change without notice.
Orders
Orders are confirmed once payment has been successfully processed.
Jack the Jeweller reserves the right to cancel or refuse orders if necessary, including in cases of pricing errors or suspected fraudulent activity.
Custom Jewellery
Custom jewellery is created specifically for each customer and production will begin once a deposit or full payment has been received.
Because custom pieces are made to order, they are generally non-refundable unless required under Australian Consumer Law.
Shipping
Shipping services and estimated delivery times are outlined in the Shipping Policy.
Delivery times are estimates and may vary depending on location, postal services, and customs processes.
Returns and Refunds
Returns and refunds are handled in accordance with the Returns & Refund Policy.
Intellectual Property
All designs, images, and content on this website remain the property of Jack the Jeweller unless otherwise stated.
Content may not be reproduced or used without permission.
Limitation of Liability
Jack the Jeweller is not responsible for indirect losses arising from the use of this website or the purchase of products beyond the obligations required by law.
Australian Consumer Law
Nothing in these terms excludes or limits rights that consumers are entitled to under Australian Consumer Law.
Changes to These Terms
These terms and conditions may be updated from time to time.
Any changes will be published on this page.
Contact
For any questions regarding these terms, please contact:
Jack the Jeweller
PRIVACY POLICY
Jack the Jeweller respects your privacy and is committed to protecting your personal information. This policy explains how personal information is collected, used, and stored when you visit the website or purchase jewellery.
Information We Collect
When you visit the website or place an order, we may collect certain personal information including:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information
• Order details
This information is only collected when voluntarily provided by you through forms, purchases, or contact enquiries.
How Your Information Is Used
Personal information may be used to:
• Process and deliver orders
• Communicate regarding purchases or enquiries
• Provide customer support
• Improve website functionality and customer experience
• Comply with legal obligations
Your information will only be used for legitimate business purposes.
Payment Security
Online payments are processed through secure third-party payment providers. Jack the Jeweller does not store or have direct access to your full payment card details.
Payment providers use industry-standard security measures to protect your financial information.
Sharing of Information
Personal information will not be sold or rented to third parties.
Information may only be shared with trusted services when necessary to complete your order, such as:
• Payment processors
• Shipping providers
• Website service providers
These parties are required to handle information securely.
Data Security
Reasonable steps are taken to protect personal information from misuse, loss, or unauthorised access.
While every effort is made to maintain security, no online transmission can be guaranteed to be completely secure.
Cookies
The website may use cookies or similar technologies to improve website functionality and analyse visitor behaviour.
Cookies help provide a better browsing experience and can usually be disabled through your browser settings.
Access to Your Information
You may request access to personal information held about you or request corrections if necessary.
Contact
If you have any questions regarding this privacy policy, please contact:
Jack the Jeweller